douglashaddow: The Yorkshire Ranter - The Politics of Call Centres Assymetric legibility characterises call centres, and it’s dreadful. Within, management tries to maintain a panopticon glare at the staff. Without, the user faces an unmapped territory, in which the paths are deliberately obscure, and the details the centre holds on you are kept secret. Call centres know a lot about you, but won’t say; their managers endlessly spy on the galley slaves; you’re not allowed to know how the system works. Great little series from TYR.
Pop-upView Separately

douglashaddow:

The Yorkshire Ranter - The Politics of Call Centres

Assymetric legibility characterises call centres, and it’s dreadful. Within, management tries to maintain a panopticon glare at the staff. Without, the user faces an unmapped territory, in which the paths are deliberately obscure, and the details the centre holds on you are kept secret. Call centres know a lot about you, but won’t say; their managers endlessly spy on the galley slaves; you’re not allowed to know how the system works.


Great little series from TYR.

Source: douglashaddow

3 Notes/ Hide

  1. werdsmiffery reblogged this from douglashaddow
  2. douglashaddow posted this